123av Privacy Policy — How We Protect Your Information

123av is a trusted online Sports Betting and casino platform serving millions of users across Bangladesh and beyond with a safe and entertaining gaming experience. We believe your personal data belongs to you — and protecting it is our responsibility.

This Privacy Policy ("Policy") clearly describes how 123av collects your personal information, how it is used, who it may be shared with, and how it is kept secure. After reading this Policy, you will understand what rights you have over your data.

This policy is part of 123av's Terms and Conditions should be read alongside this policy. In the event of any conflict, this Privacy Policy shall prevail. We may update this policy as we improve our services, so we recommend checking back regularly.

123av only collects information necessary to provide services, manage accounts, and meet legal obligations. We never gather unnecessary or excessive data.

The above information may be collected directly from you (at registration), automatically (via cookies and log files), and from third-party services during KYC verification.

123av uses your information for the purposes listed below. Each use has a legitimate basis, and we never misuse your data.

• Account Management: For registration, login, password reset, and account verification.
• Payment Processing: Financial information is used to process deposits and withdrawals.
• Service Improvement: Usage patterns are analyzed to enhance your betting experience.
• Customer Support: For issue resolution and support ticket management.
• Fraud Prevention: To detect suspicious activity and keep your account secure.
• Legal Compliance: To comply with domestic and international legal obligations.
• Responsible Gaming: To identify problematic gaming patterns and provide appropriate support.
• Marketing: To send you promotional offers and bonus information with your consent.

123av may share information with trusted partners in limited circumstances and under strict conditions. Under no circumstances will your data ever be sold.

• Payment Providers: Necessary information is shared with payment processors including bKash, Nagad, and Rocket.
• KYC Partners: Licensed third-party verification services for identity checks.
• Legal Authority: We may be legally required to disclose information in response to a court order or government request.
• Anti-Fraud Services: Specialists in fraud detection and anti-money laundering.

In the event of a business acquisition or merger, your information may be transferred to the new entity. You will be notified in advance, and this Privacy Policy will remain in effect.

123av uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions properly. Cookies are small text files stored in your browser.

You can disable cookies through your browser settings. However, turning off essential cookies may affect certain platform features. You can update your marketing cookie preferences at any time using our cookie settings.

123av protects your personal information using the latest technology and industry best practices. Our security framework meets international standards.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Firewall Protection: An advanced firewall system prevents unauthorized access.
• Two-Factor Authentication: 2FA can be enabled to add an extra layer of security to your account.
• Security Audit: Regular security testing is conducted by independent third parties.
• Staff Training: All staff are trained in data protection and bound by confidentiality agreements.
• Data Backup: Data is regularly backed up on secure servers.

Please note, however, that no one can guarantee complete security on the internet. It is your responsibility to keep your account password strong and to never share it with anyone.

As a 123av user, you have several important rights regarding your personal data. We are committed to respecting and upholding those rights.

• Right to Know: You can find out what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: Under certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: In certain cases, you may request that the processing of your data be restricted.
• Data Portability: You have the right to receive your data in a readable, portable format.
• Right to Object: You can object to marketing or profiling at any time.

To exercise these rights support@123av.im. We typically respond within 30 days. Please note that certain data may not be deleted where retention is required by law.

123av does not retain your data longer than necessary. Each category of information is subject to its own retention policy:

• Account Information: For the duration of the active account and up to 5 years after closure.
• Transaction Records: Retained for up to 7 years as required by law.
• KYC Documents: Retained for up to 5 years after verification.
• Log Files: Retained for up to 1 year for security purposes.
• Marketing Information: Removed immediately upon opt-out.

123av strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect, store, or process the personal information of any minor.

• Age verification is mandatory at the time of registration.
• Age is verified through the KYC process in cases where there is any doubt.
• Any account identified as belonging to a minor is immediately closed and all associated data is deleted.
• If a parent or guardian suspects their child has opened an account, please contact us at support@123av.im.

123av may update this Privacy Policy from time to time. Changes may be made due to service updates, new legal requirements, or technological improvements.

• For significant changes, a notification will be sent to your registered email address.
• The date of the most recent update will always be shown at the top of the page.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• If you object to the updated policy, you may request to close your account.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our dedicated Data Privacy Team is always ready to assist.

• Email: support@123av.im
• Live Chat: Log in to the platform and reach us directly via live chat
• Support Hours: 7 days a week, 24 hours a day
• Response Time: Usually within 24–48 hours

When requesting data deletion or correction, we may ask for additional information to verify your identity. This is solely for your protection.